Shipping, exchanges and returns policy
Below we detail our purchasing, shipping, exchanges and returns policy.
If you have any questions, please contact us at You can contact us at info@miphai.com or also write to us by Whatsapp at phone number (+34) 624.287.011.
Delivery times
Dresses in stock will ship within 1 business day .
preoder: The dresses marked as preorder are in production and will not be shipped immediately as in the rest of the cases; In each case the shipping date will be informed, you can see it above the PREORDER button.
Island and international shipments
For international shipments, an approximate period of 1 to 4 business days .
Shipments to the Balearic Islands, Ceuta and Melilla are sent within approximately 2 to 6 business days.
Shipments to the Canary Islands have an approximate period of 2 and 10 business days.
Order modification or cancellation
Yes. You can modify or cancel your order, as long as it is not shipped or prepared for shipping and its status allows it. Please contact us for more details.
Payment methods
We have the following payment methods:
- Credit or debit card
- PayPal
- Bank transfer .
- Klarna pays in 3 installments .
- Apple Pay
- Google Pay
Shipping prices in Spain
If you want to see shipping prices click here .
International shipping prices
If you want to see shipping prices click here .
Return policy
Yes, we return the money.
Miphai accepts exchanges or returns within 14 calendar days for online purchases as long as the garment is in perfect condition. The garments must be returned new, unused and with all the components of their packaging as it was sent.
At Miphai we accept returns in our physical stores of Madrid, Sevilla, Valencia and Málaga. We do not accept returns in our El Corte Inglés' spaces.
Shipping costs are not refunded in any case.
The earrings do not have an exchange or return option.
In the event that the client sends a product after the deadline, we will keep it stored for 15 calendar days; Once that time has passed, the product cannot be recovered.
Term of returns
The deadline for any return is 14 calendar days from the arrival of the package at the client's home until we receive it at our facilities.
Returns cost
Spain €4 if you leave it at a collection point and €5 if we pick it up at your house.
European Union : €6.95
Germany, Netherlands and Austria : €16 first unit, €6 unit from the second.
UK : £10
United States : $12
Mexico : 250 Mexican pesos
Rest of the world : €10
Return method
You will receive the money between 24 to 72 hours, once we have received the package by the same payment method you purchased it with.
*Miphai is not responsible for any delays caused by the associated shipping company.
I want to make a return
If you are in SPAIN, PORTUGAL, FRANCE, ITALY, GERMANY, BELGIUM, NETHERLANDS or LUXEMBOURG
ENTER HERE.
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If you are in ANOTHER COUNTRY :
ENTER HERE.
Our courier will make 2 collection attempts included. From the 3rd attempt, the cost applied by the logistics operator will be deducted.
You have 2 days from the time you generate the label until you deliver it to the transport company. Miphai reserves the right to reject returns communicated or sent outside the established deadline.
Remember that you can return your order for FREE in our stores in Madrid, Seville, Valencia and Malaga, as long as it is within the return period. Please note that our store staff does not have information about your order and will collect it so that our central offices can validate the return.
free changes
You have a FREE exchange and they can only be made in Spain (peninsula).
Outside the peninsula you must return the order and place a new one.
Change method
You have 14 calendar days from receipt of your order to request a change
To proceed with the change click here.
*Remember that in Spain the first change is free.
If you have had any incident with the change, write to this email: returns@iflastmile.com